Returns & Exchanges

At LightBurn Software, we strive for total customer satisfaction with our digital products and hardware accessories. If you are not completely satisfied with your purchase, we offer a straightforward return process within 30 days of delivery.

Return Process

• 1.
  Review Eligibility

  Ensure your item is in its original packaging and unused, or for software, that the license key has not been activated or was deactivated prior to the request.

• 2.
  Submit a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package and Ship

  Securely pack your hardware items with the RMA number clearly marked on the outside and ship them to our designated processing center.

• 4.
  Receive Refund

  Once we receive and inspect your return, a refund will be processed to your original payment method within 5 to 7 business days.